Our Approach

John Menzies | Newspapers

Business Model

By utilising our highly skilled people, global infrastructure and other key resources in the delivery of a clearly defined strategy, John Menzies plc seeks to deliver stakeholder value and sustainable returns.

More details of our Business Model can be found in the Annual Report & Accounts 2017.

Strategy

Our Strategy Menzies Aviation’s differentiator within the market is the quality of service it provides, and so its strategic programme is centred around a customer promise of ‘Excellence, from touchdown to takeoff’.

Known as the ‘Excellence Manifesto’, the programme sets three objectives which our business pursues in order to achieve recognition as the undisputed, premium partner in the Aviation Services industry:

1. SETTING THE HIGHEST STANDARDS FOR SAFETY, SECURITY AND PERFORMANCE

Menzies Aviation distinguishes itself from other handlers by setting a stringent benchmark for safety and security performance, and demanding exceptional levels of service delivery.

2. HAVING THE DEEPEST COMBINATION OF SERVICE PORTFOLIO AND GEOGRAPHY

Menzies Aviation strives to be the partner of choice for major airlines, and the natural choice for multi-service contracts, by offering the deepest possible portfolio of services at each station across its network.

3. HAVING THE MOST SOPHISTICATED TECHNICAL SOLUTIONS

Menzies Aviation employs software and equipment which deliver the smoothest, most appealing service experience to our customers and the most organised, efficient approach to resourcing of any business in the Aviation Services market.

More details of our Strategy can be found in the Annual Report & Accounts 2017.

KPIs

We measure and track our performance against a set of key performance indicators ("KPIs") relevant to our core activities. A diverse range of statistics has been selected to ensure that a balanced view of our operations and their success can be formed.

Our Key Performance Indicators can be found in the Annual Report & Accounts 2017.

Risk Management

The importance of identifying and actively managing the financial and non-financial risks that the Group faces is at the heart of what we do. An effective risk management programme helps protect our assets and promote the interests of our stakeholders.

More details of our Risk Management can be found in the Annual Report & Accounts 2017.

Resources, Responsibilities & Relationships

Conducting our operations responsibly is central to the culture of our business. The Group's framework of policies and guidelines sets clear standards to ensure that our business activities remain ethical, responsible and sound.

Visit our Responsibilities page to find out more about our recent activities.

Tax Strategy

As a responsible business we are committed to full compliance with tax legislation both in the UK and in the overseas jurisdictions in which we operate. The Group recognises its responsibility to contribute to those economies in which we carry out our business, which includes paying the right amount of tax at the right time.

More details of our tax strategy can be found in the Menzies Group Taxation Policy.